Announcements


May 18, 2020 - Customer Memo - Full Hours/Walk-In


May 18, 2020


Your South Central branch will be open for you to walk in, beginning Monday, May 18, resuming normal hours of 7:30 am - 5:00 pm. The counter door will be open for you to enter through - warehouse doors will remain closed. You will be required to wear a face mask to come into the counter and your ISR will be wearing one at the counter too, for your safety. Social distancing must be observed. Please limit access inside building to 1 person per vehicle.

We will still provide touch-free dockside pickup. You are more than welcome to continue ordering via text, phone, online, or fax for dock pickup. Pre-arranged local deliveries will resume on Monday. We appreciate your patience as we work through these adjustments and as always,

Thank you for your business,

South Central Company

March 21, 2020 - Customer Memo - Touch Free Pickup/Devlivery

March 21, 2020

The COVID-19 situation is highly complex and continues to evolve each day. The health and safety of our employees and customers is of utmost importance. To ensure their protection, while continuing to do our best to supply our customers with product and services, we continue to follow CDC recommendations and work to anticipate and respond to future needs. The Department of Homeland Security's Cyber and Infrastructure Security Agency has issued guidance that HVAC contractors, suppliers, and manufacturers are considered Essential Businesses. In that spirit, Berkheimer is implementing the following additional measures to better protect our customers and employees, while remaining open to take care of you and your customers' needs.

Effective, Monday, March 23, 2020, we are changing our branch pick-up process at all locations (please check website for specific branch hours or potential closings) until further notice. In an effort to better adhere to the CDC social distancing guidelines, we are implementing Dockside Touch-Free Pickup at all locations that are open. At this time, all branches are open under normal hours. Regularly check with your local South Central representative or the website for most recent information regarding store hours, as circumstances my change.

Since access to counter areas is being temporarily discontinued, orders will need to be made via phone, text, southcentralco.com, or fax. For COD transactions, we strongly encourage paying with a credit card when you place your order. This will better help ensure the health and safety of all involved. When ordering, please indicate when you will be arriving at the branch. Upon arrival, please stay in your vehicle and call the branch to let them know you are there. One of our associates will bring your order out to the dock. Once our associate is back in the branch, you are free to get out of your vehicle and load your order. We anticipate this process being in place through April 7, 2020.

Delivery is also available. However, our delivery drivers have been instructed to follow a Touch-Free Delivery process. We will call before we arrive at your delivery location to let you know we are in route with an ETA. At your location, we will place your order outside the door and call to let you know it has arrived. Under no circumstances are our delivery drivers to enter your facility or have direct contact with you or your employees.

In order to try and ensure that we are able to continue to provide service to our customers, we have also split our branch teams into 2 squads that will be alternating weeks in the branch. Some associates will be working from home. Those whose duties do not allow them to work from home will be on call to go wherever they may be needed.

As an Essential Business, we are implementing all of the steps we can think of to ensure the health and safety of our customers and employees, while continuing to serve your needs. During these difficult times, we are thankful for the patience and understanding of all our vendors, customers, and employees as we all navigate through uncharted waters.

Please stay safe and healthy,

South Central Company

March 19, 2020 - Customer Memo - COVID 19

March 19, 2020

Dear Valued Customer:

The COVID-19 situation is highly complex and continues to evolve each day. The health and safety of our customers and employees is of utmost importance. To ensure their protection, while continuing to do our best to supply our customers with product and services, we will continue to follow CDC recommendations and work to anticipate and respond to future needs.

These steps include:
  • Whenever possible, the suspension of all in-person meetings and business travel until further notice.
  • Instruction to all associates to stay at home from work if they are sick, and a requirement that a doctor's clearance be provided in order to return to work.
  • Emphasizing frequent hand-washings using soap and water (preferred method) per CDC guidelines.
  • Providing hand sanitizing stations for associates and customers in work areas (where accessibility to soap and water may be limited).
  • Doing routine cleaning/disinfection of workstations, shared surfaces, and entryways.
  • Employing proper social-distancing (6 feet or more) techniques whenever possible.
  • Posting "self-screening" notifications and personal hygiene/etiquette reminders at each location.
  • Providing customers with no contact/touchless order placement, pick-up and/or delivery options at all of our locations. Those include online ordering, text, phone, email, fax, and dock pickup.
  • Respectfully asking any customer who is sick, to remain outside our buildings and take advantage of our no contact/touchless transaction option.

The COVID-19 situation is very dynamic and changes daily. As of now, our counter areas remain open to service your business needs. As appropriate, and as recommended by the CDC and other health authorities, we are prepared to take additional steps as necessary. We will update everyone if/when we need to take additional actions.

We want our customers to know that we appreciate and value their business, and we are thankful for the patience and understanding of all our vendors, customers, and employees as we all navigate through a challenging time. As a community, we all have a duty to ourselves and each other to do our part to help overcome this invisible invader as we all work together towards a gradual return to normalcy. Feel free to contact your local branch or our Columbus office with any questions or concerns.

Stay safe and healthy,

South Central Company